CUSTOMER REFUND POLICY
New Customer 30 Day - 100% Money Back Guarantee on B3 Bands: New Customers who are purchasing a B3 Bands set for $429.99 or the advertised retail price, and this is their first purchase of B3 Bands, can return their B3 Bands, Pump and Case for a 100% NO QUESTIONS ASKED REFUND. Refund will be 100% of the Customer order transaction as long as the Customer returns all products in the B3 Bands Set (4 bands, Pump and Case). B3 Bands, Pump and Case must be in a like new and re-usable condition. Any items not returned will be deducted from the Refund. The Customer must contact B3 Customer Service for return instructions within 30 days of the date of receiving their order which will be verified by tracking information. Customer Service will provide shipping via a return ship label to be applied to the package.
1. B3 products produce different results for different people and B3 does not guarantee specific results. Customers should follow the directions with each product received.
2. Customers are entitled to a thirty (30) day refund on all additional B3 Products orders other than first purchase of B3 Bands, Pumps and cases. B3 will issue a 90% refund on un-opened, un-used, and resalable condition products. Refunds do not include shipping charges. The Customer is responsible for all return shipping costs.
3. Customers can contact B3 Customer Service by email or phone for return and refund instructions
4. B3 Bands, Pumps and Cases are covered by a 12 monthly limited warranty. To receive a replacement on incomplete, broken, damaged or defective B3 Bands, Pumps and/or Cases, the Consultant must report the matter within twelve (12) months from the original order ship date and the incomplete or defective item must be made available for inspection at the B3 Returns Processing Center.
5. B3 products other than Bands, Pumps, and Cases are covered by a sixty (60) day warranty for defects. To receive a replacement on incomplete, broken, damaged or defective B3 product the Consultant must report the matter within sixty (60) days from the original order ship date and the incomplete or defective item must be made available for inspection at the B3 Returns Processing Center.
6. Refused orders are defined as orders that are refused upon delivery, marked return to sender, are undeliverable, or that have an insufficient address. A refused order is assigned a $15 refusal fee that is deducted from the refund. Refusal fees are applied to orders to offset return shipping costs and return processing charges. Refused orders could take up to ninety (90) days to reach the Returns Processing Center and are not guaranteed a refund.
7. If you are a Loyalty or Preferred Customer on a monthly autoship, returning an order to B3 will not automatically cancel monthly autoship orders. Autoship orders can be cancelled by submitting a ticket, or by calling the Customer Support number. All autoship changes must be completed at least two (2) business days prior to the next autoship process date.
8. Once the returned order for refund is received and inspected at the Returns Processing Center (usually within 10 business days), a refund will be issued to the credit card used to purchase the order. Depending on the credit card company, it may take an additional 2-10 business days after a refund is applied for monies to post to the Consultant or Customer’s account.
9. All returns must be accompanied with the original, or a copy of the original, packing slip.
10. All apparel and merchandise should be returned in original packaging and in "new" condition. If opened, the items must be in new condition and accompanied by original packaging with all original tags still attached. "New" condition is defined as being without any alterations, defects or damages that would prevent the resale of the item.
11. If an item is returned that is not eligible for refund, you will be notified by Customer Support.
12. All items sold at the B3 events must be returned or exchanged at the time and place of the event during store hours.
13. No returns will be accepted, or refunds processed for personalized or customized items.
14. There will be a 10% restocking fee applied for all returned apparel and merchandise.
PRODUCTS MUST BE RETURNED TO B3 SCIENCES INC AT THE RETURNS ADDRESS LISTED ON PACKING INVOICE IN THE ORDER PACKAGING.